My Perfect Story - Return Policy
By placing an order with My Perfect Story Ltd. you will be deemed to have read, understood and agreed to our Return Policy.
If you are unhappy with any aspect of these, then please contact us at info@myperfectstory.com before placing an order with us.
|
|
|
|
|
|
|
|
|
|
Cancellation by you & refund policy
Your contract cannot be cancelled once order confirmation and payment confirmation emails have been sent to you because your My Perfect Story Ltd. product is personalised and once the confirmations are sent production will begin and the product will be custom made for you.
However once you have received your product, if you are not happy with the quality, if you advise us of this and that you want a refund with your reasons within 14 days My Perfect Story Ltd. will refund you for the cost of your book (please note postage and packaging costs will not be refunded). You will need to advise us via the website contact us section, via email to
info@myperfectstory.com or by writing to us at My Perfect Story Ltd., PO Box 1904, Croydon, CR90 9BF.
The refund will be provided via the same method you made the original payment to us with, once the personalised product being refunded is received back to My Perfect Story Ltd., posted to the address My Perfect Story Ltd., PO Box 1904, Croydon, CR90 9BF. Please use your original order reference with any co-rospondance to ensure speedy processing by allowing us to quickly find all associated details.
Any associated postage cost for your return postage will be responsibility of the sender.
In all circumstances a refunds will be given at the sole discretion of the My Perfect Story management team
The refund will not effect your statutory rights.